(Day 2) Getting Along: Talking It Out, Keeping Teams Strong

Laura Nelson

Laura Nelson

About This Course

Most dental practice owners and administrators were not trained in business or communication. As the business owner or practice manager, you regularly manage patient issues, office drama and the working relationships you have with your team, who can be your biggest advocate or detriment.  This course dives into the keys to successful communication with your patients and your team and the complex relationships dentists and office managers have with the each other. The presentation will delve into communication techniques that work to create a true partnership between the dentist, the office manager, the team and your patients.


  1. Identify the 7 C’s of Effective Communication
  2. Describe the Communication Cycle
  3. Review How to be an Active Listener
  4. Examine the 8 Tools to Handle Difficult Discussions